As predicted in law, we only provide a refund if it was made during the 7 days after the payment confirmation related to the subscription purchase, and the deadline for the refund is about 30 days, changing according to the payment method used.

To request a refund, you must send an email to the following address: [email protected] or open a ticket in the Discord server support, and we'll answer you as soon as possible to solve the problem. If you had some trouble with buying a subscription or confirming your payment, you can use these communication channels as well.

To confirm that the person requesting the refund is the real responsible for the purchase and avoid some possible fraud, we might ask for some personal documentation or the credit card identification to realize the procedure. Refund will not be a possible through any way if the requesting time surpasses the 7 days rule considering the payment confirmation date, so do not insist if that's the case.

After the refund request has been made, your subscription access or any service related to that payment will be revoked as soon as we send your money back to your account or cancel the credit card purchase, without previous warning.

You can only request a refund for a subscription or service once, even if you have done a new purchase, a new refund request will not be attended if you have already done a previous refund request for that subscription or service, even if made inside of the 7 days rule, the new request will be completely ignored.

If you have any other doubt about using our website, subscriptions or some kind of difficulty for doing your purchase or using our services, don't hesitate on contacting us for solving your issue.